ICT Process Improvement and Assessment
Day 2 - September 24 (Room-C)
11:00–13:00	Session 1
⇒	Welcome	Karol Frühauf, Track Chair
⇒	Improving the Software Factory Contracting Process in the Public Area: The Rio de Janeiro City Hall’s Experience	Marcia Fontes, Weslley Nascimento, Katia Carvalho, Edison Moreira, Monica Cardoso (IPLANRIO, Rio de Janeiro, Brazil) and Mariano Montoni (ProMove, Rio de Janeiro, Brazil)
⇒	Test Process Improvement with Documentation Driven Integration Testing	Florian Häser, Michael Felderer and Ruth Breu (University of Innsbruck, Austria)
⇒	Higher Education Business Process Improvement: achieving BPMM level 3	Duarte Duarte and Paula Ventura Martins (University of Algarve, Portugal)
14:00–16:00	Session 2
⇒	Overcoming structural resistance in SPI with Change Management	Henrique Narciso (2R1 Consulting, Portugal) and Ian Allison (Robert Gordon University, UK)
⇒	QuASE: A Tool Supported Approach to Facilitating Quality-Related Communication in Software Development	Vladimir A. Shekhovtsov, Heinrich C. Mayr and Vladyslav Lubenskyi (Alpen-Adria-Universität Klagenfurt, Austria)
⇒	A Cynefin based approach to process model tailoring and goal alignment	Marion Lepmets (Dundalk Institute of Technology, Ireland), Rory O'Connor (School of Computing, Dublin City University, Ireland), Aileen Cater-Steel (University of Southern Queensland Toowoomba, Australia), Antoni Lluís Mesquida (University of the Balearic Islands, Spain) and Tom McBride (University of Technology, Sydney, Australia)
⇒	The Most Often Seen Misconceptions in Process Improvement	Karol Frühauf (INFOGEM AG, Switzerland)
16:30–18:00	Session 3
⇒	Results of 10 Years of Software Process Improvement in Brazil Based on the MPS-SW Model	Marcos Kalinowski (UFJF, Juiz de Fora, Brazil), Kival Weber, Nelson Franco, Elidiane Barroso and Virginia Duarte (Softex Campinas,Brazil), David Zanetti (ProMove Soluções Rio de Janeiro, Brazil) and Gleison Santos (UNIRIO, Rio de Janeiro, Brazil)
⇒	CERTICS Process Assessment Methodology for Software Technological Development and Innovation	Angela Alves and Clenio F. Salviano (CTI Renato Archer, Brazil), Giancarlo Stefanuto, Carolina Mattos, Camila Zeitoum, Sonia Maitinguer and Marcia Martinez (Facti, Campinas, Brazil)
⇒	Systems and Software Engineering Standards for Very Small Entities: Implementation and Initial Results	Claude Laporte (Department of Software and IT Engineering, Montréal, Canada) and Rory Oconnor (School of Computing, Dublin City University, Ireland)